or call (604)738-7710
Office Policies
We provide gentle and compassionate care in a friendly environment. We always focus on evidence based diagnosis, patient education, and working with you to build a treatment plan that aligns with your oral health goals.
Our Purpose
Our purpose is to use the experience gained over the last 30-plus years to deliver the best possible dentistry to you. In order to assist us, we use trusted labs, proven products, and the most effective techniques.
Keeping current through dental journals, continuing education courses, conferences, and study clubs helps us stay informed of the latest treatment protocols—so we can continue to deliver the best possible care.
A Thoughtful Approach to Diagnosis
Our goal is to explain diagnoses in a way that you understand, so that you can make an informed decision that suits your needs and wants.
Diagnosing your required treatment relies on gathering information through clinical examination and documentation, x-rays, photos, models, diagnostic tests, and more. Being thorough provides the best chance for success.
Dr. Lunn’s Insurance Experience
Dr. Lunn served as a Dental Consultant for a major insurance company for more than 10 years. In this role, he was responsible for determining the eligibility of treatment proposals for insurance coverage—giving him firsthand insight into how dental insurance policies work.
What Dr. Lunn Learned
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Insurance companies are in the business of making money. They sell policies for that purpose.
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Insurance companies are not in the business of diagnosing patients’ dental needs. Only a dentist can do that.
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There are as many plan variations in cost, coverage, and limitations as there are purchasers.
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The language used in the contract determines what is covered—not the patient’s needs.
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The relationship is between the purchaser of the plan and the insurer, not the dentist and the insurer.
What Is Different Now
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Insurance companies still prioritize profits and have added greater restrictions and limitations to dental plans.
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Due to privacy laws, they are no longer willing to share insurance information with our dental office.
What This Means for You
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We are no longer able to obtain accurate details about your insurance coverage.
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Because coverage may have changed without your knowledge, we kindly ask that you be financially responsible for your treatment at the time it is delivered.
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We will continue to submit claims to your insurance company on your behalf. You will then be reimbursed directly by your insurer.
We collect payment at the time of treatment and accept Visa, MasterCard, debit, and cheques.
Thank you for your understanding—we remain committed to delivering the highest quality dentistry we can provide.
New Patients
Welcome
We always warmly welcome new patients to our office and accept all major insurance companies. Give us a call at (604)738-7710 or fill out the form to request an appointment.
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